Review of Austrian Airlines Business Class

Austrian Airlines showcases a refined interpretation of Austrian heritage in its Business Class, offering a premium journey that stands apart in the European aviation landscape. As the nation’s flagship carrier—now an integral part of the Lufthansa Group alongside Swiss and Brussels Airlines—Austrian maintains an identity rooted in local culture, from its cabin ambiance to its culinary philosophy.

This article serves as a trip report and aims to review Austrian Airlines' Business Class experience, providing a detailed look at what travelers can expect when they fly Austrian. If you are comparing products, our broader overview of airline reviews across global carriers can help you benchmark Austrian against its peers.

Without a First Class product, Business Class is Austrian’s top-tier in-flight experience, where travelers are treated to thoughtful touches such as onboard chefs and a specialty coffee selection reminiscent of a classic Viennese café. These elements distinguish Austrian among its Star Alliance peers and are a key reason why some travelers consider Austrian their favorite airline for business class.

Frequent flyers can accrue and use Miles & More points across the Star Alliance network, which includes global leaders like ANA, United, Turkish Airlines, and Thai Airways, as well as other Lufthansa Group Airlines. Strategic codeshare partnerships further expand Austrian’s reach, ensuring seamless access to a vast array of international destinations and premium airport lounges.

For these reasons, many frequent flyers choose to fly Austrian for a premium long-haul travel experience. When you are ready to book, our search tools make it easy to find Business Class flights to destinations worldwide at competitive fares.

Austrian Airlines Business Class sets a high standard for premium travel, blending comfort, privacy, and attentive service in every journey. The business class cabin is thoughtfully designed to ensure direct aisle access from every seat, allowing business class passengers to move freely and enjoy a seamless experience from boarding to landing. Each business class seat is crafted for maximum comfort, featuring adjustable headrests, supportive leg rests, and generous storage—ideal for both work and relaxation. Whether you’re embarking on a short haul trip within Europe or settling in for a long haul flight across continents, Austrian Airlines Business Class delivers a consistently elevated experience. For travelers who value space, convenience, and a refined atmosphere, Austrian Airlines business class stands out as a top choice among airlines business class offerings.

Vienna International Airport serves as Austrian Airlines’ principal hub, and the Business Class ground experience here is streamlined and efficient. Priority check-in counters, expedited security screening, and exclusive boarding lanes are all standard for Business Class guests, ensuring a seamless start to the journey. While the airport’s rapid expansion has resulted in a complex layout, attentive airport staff are readily available to guide travelers between interconnected terminals.

Discover more about Vienna Airport on austrian.com

Business Class travelers departing Vienna enjoy access to both Schengen and non-Schengen lounges, depending on their route. The business lounge at Vienna is notable for its comfort and amenities, with interior design that prominently features Austrian Airlines brand colors, including bright red and green furniture that reflects the airline’s branding palette. Additionally, the Senator Lounge is available for eligible travelers such as Star Alliance Gold, top-tier Miles & More members, and First Class passengers connecting to other alliance flights.

The lounges are thoughtfully designed, featuring a curated selection of hot and cold dishes, an extensive beverage program with Austrian wines, premium spirits, and a variety of local and international periodicals. Spacious seating, panoramic apron views, complimentary high-speed Wi-Fi, and the airline’s LoungeNet digital platform foster a relaxing pre-flight environment. Self-serve bars and buffets are consistently replenished and meticulously maintained.

For more details on Austrian Airlines lounges at Vienna Airport

Outside Austria, Business Class guests are welcomed in select third-party and Star Alliance partner lounges, including the Lufthansa lounge, guaranteeing a consistent premium experience worldwide despite the absence of Austrian-branded lounges abroad. At major international airports such as Washington Dulles, Austrian Airlines Business Class guests have access to premium lounges.

When it is time to board, business class passengers boarded with priority and present their boarding pass at the gate, ensuring a smooth and exclusive boarding process. Priority handling and boarding procedures, similar to those discussed in our forum on Pandion and elite priority boarding, play a big role in shaping the overall premium experience.

The Austrian Airlines Business Class cabin is elegantly accented in signature red and blue, lending vibrancy to the neutral seat palette. The long-haul fleet—comprising Boeing 767-300ER and 777-200ER aircraft, with an average age that reflects ongoing modernization—features alternating seat layouts to optimize privacy and space. The seat layout, with staggered and alternating configurations, enhances privacy by ensuring that many seats have direct aisle access and are separated from neighbors.

On certain aircraft models, Business Class is arranged as one cabin—a single, unified section dedicated exclusively to Business Class, providing a distinct and contiguous space for premium travelers.

Each seat reclines into a fully flat bed: on the 777, beds extend up to 2 meters (6.5 feet), while on the 767, they measure 1.9 meters (6.2 feet). Both aircraft offer a generous 111.7 cm (44 inches) of pitch, ensuring ample legroom for even the tallest travelers and more space for stretching out or storing personal items. Notably, bulkhead seats 1A and 1K on the 767 provide extra space, with an extended footwell for enhanced comfort.

Passengers benefit from thoughtful storage, magazine pockets, and both power and USB charging ports. Each seat features a side table for personal items, a fold-out tray table for dining or laptop use, a reading light conveniently located next to the seat, and easy-to-use seat controls for adjusting recline, lumbar support, and activating the massage function. The massage function is available, though its power and duration are limited. A power port with international adapters is also provided for connectivity. Every seat is equipped with a plush pillow and a rolled duvet—ideal for restful transcontinental flights.

Boeing 767 cabins are arranged 1-2-1, ensuring direct aisle access for every guest. The 777 alternates between 1-2-1 and 2-2-2, with coveted single “throne” seats available. These single seats offer unmatched privacy, more space, and convenience, with side consoles on both sides, a side table, and no immediate neighbor—making them ideal for travelers seeking solitude. While a reservation fee applies for these exclusive seats, top-tier frequent flyers enjoy complimentary selection, and all Business Class travelers can choose throne seats at no extra cost on the day of departure if available. Pairs of seats are perfect for those traveling together, while middle seats are especially suitable for couples who want to sit together. Travelers planning a shared journey can also explore the best Business Class seats for couples and families across other leading airlines. Solo travelers are recommended to select a window seat for maximum privacy and comfort during the flight.

For detailed seat maps, cabin images, and configuration data—including seat pitch and width—visit the Businessclass flight search. This resource helps you preview your seat before booking, ensuring an informed choice for your journey.

Prior to departure, Business Class guests are welcomed with a choice of Prosecco, orange juice, juice, or mineral water—though alcohol service may be limited at select outstations. Orange juice is offered as a standard pre-departure beverage option. This is paired with a delicate amuse-bouche crafted by Austrian’s signature onboard chef, who personally prepares and serves meals, setting the stage for a memorable meal. Austrian’s Flying Chefs, in collaboration with DO & CO, elevate the dining experience and are a key part of the airline’s renowned soft product. The comprehensive printed menu details an expertly curated wine list, and several crew members have received sommelier training, allowing for informed recommendations and food pairings.

Once airborne, a selection of fine beverages is offered on a trolley: three whites, three reds, and a dessert wine are typically available, alongside Austrian and international sparkling wines, including rotating Champagne labels such as Duval-Leroy Brut Réserve or similar. Four Austrian beers are generally featured, with crew eager to share their local favorites with passengers.

The meal service features a choice of main course, such as salmon or other gourmet dishes, with careful attention to presentation and quality. The spirits menu is robust, featuring everything from Campari to premium Scotch, and after-dinner options include Rémy Martin and Bailey’s. A highlight is the classic Sidecar cocktail, crafted with Cognac and presented as a refined nightcap. A full range of soft drinks, juices, and teas rounds out the beverage service. The dessert service follows, offering a selection of beautifully presented sweets that complement the meal and enhance the overall dining experience.

A second service is provided later in the flight, often featuring a substantial meal or snack with traditional or regional dishes, further enhancing passenger comfort and reflecting Austrian’s commitment to hospitality.

One of the most distinctive elements of Austrian Airlines Business Class is the post-meal Viennese coffee ritual. The Julius Meinl coffee menu offers nearly a dozen specialty preparations, each meticulously brewed and served in elegant glassware or porcelain, often accompanied by a chocolate treat. The Wiener Eiskaffee—double espresso with vanilla ice cream and whipped cream—is a perennial favorite, as is the foamy Wiener Melange. This authentic café experience is a hallmark of Austrian’s inflight hospitality and a highlight of the airline’s soft product.

Visit the Businessclass flight search to learn which Champagnes and premium beverages are currently featured in Austrian’s Business Class service.

The Austrian Airlines cabin crew consistently delivers a polished and personable service, demonstrating professionalism and attentiveness throughout the flight. For a different regional style of hospitality, our review of SAS Business Class showcases how Scandinavian carriers interpret premium service and design. Fluent in English, German, and most destination languages, the cabin crew ensures clear communication and passenger comfort. During our latest flights, we experienced warm, conversational interactions—crew members are genuinely engaged, offering detailed explanations of onboard menus and eager to discuss the unique elements of the journey. This approachable professionalism is a hallmark of Austrian’s reputation for hospitality.

Business Class seats are equipped with large 38-cm (15-inch) HD displays on both the 767 and 777 fleets, controllable via touchscreen or remote. Passengers can browse up to 400 hours of on-demand films, series, documentaries, and children's programming. High-quality, noise-canceling headphones are provided at each seat before takeoff for an immersive viewing experience.

For a complete overview of the entertainment offering, visit austrian.com

All long-haul aircraft offer Wi-Fi, with flexible pricing tiers based on duration and connection speed—ideal for both work and leisure. Details on current Wi-Fi packages and rates are available online.

Travelers can also download digital newspapers and magazines via the airline's eJournals portal, accessible on mobile devices prior to departure. An exclusive onboard shopping catalogue is available both in-seat and online, allowing passengers to browse and pre-select luxury goods.

For more on in-flight entertainment and Wi-Fi offerings, consult the Businessclass flight search.

The amenity kit provided to each Business Class guest includes premium essentials: eyeshades, earplugs, hydrating lotion, lip balm, cozy socks, and a dental kit as a standard component. Amenity-focused travelers may also appreciate our guide to the 10 best amenity kits in Business Class, which highlights how other airlines approach comfort and design. The dental kit typically contains a toothbrush and toothpaste, ensuring passengers can freshen up during the flight. On select routes, passengers receive an exclusive Austrian-designed mini rucksack, adding a touch of local flair. Before each meal, hot towels are distributed for a refreshing cleanse, and restrooms are equipped with additional amenities such as combs and stain-removal wipes.

Families traveling with infants can pre-book bassinet seats (termed “baby baskets” by Austrian) on long-haul flights. Advance reservation is strongly recommended, as availability is limited. Those considering an upgrade on future trips can also research First Class flights with competitive fares to see how premium family travel compares across cabins.

On intra-European and regional routes, Austrian’s Business Class seats are positioned at the front of the aircraft, offering enhanced legroom and the comfort of an adjacent blocked seat for added privacy. In contrast, economy class passengers have standard seating with less space and no blocked seats, highlighting the difference in comfort and exclusivity. Travelers benefit from priority lounge access, fast-track security, and priority boarding privileges at the airport.

For flights within Europe and to the Middle East exceeding three hours, Business Class guests are treated to a full bar and a two-course meal, complete with elegant tableware and a trio of artisan breads. Austrian classics such as apple strudel and the beloved Kaiserschmarrn (fluffy shredded pancake) are signature dessert offerings. On short hops up to 50 minutes, passengers now receive a freshly baked pastry, with the option to enjoy it on board or take away.

Renowned for its partnership with Do & Co, Austrian consistently delivers outstanding catering, regardless of route length. The airline’s attentive service extends from long-haul to connecting flights, ensuring a consistently high standard.

Austrian Airlines operates a versatile and modern fleet, including the Boeing 767-300, Boeing 777-200ER, and the state-of-the-art Boeing 787-9 Dreamliner. Each aircraft in the Austrian Air lineup is equipped to provide a superior onboard experience, with features tailored to both medium haul flights and long haul journeys. Passengers can look forward to lie-flat beds, a robust in flight entertainment system, and a gourmet meal service that reflects Austrian’s culinary heritage. The long haul fleet is especially well-appointed, offering amenities such as noise cancelling headphones, convenient power ports, and reliable internet access to keep you connected throughout your flight. Whether you’re flying for business or leisure, Austrian Airlines ensures that every flight is comfortable, enjoyable, and memorable. Travelers interested in other flagship Asian carriers can also consider our review of Air China Business Class for a contrasting long-haul experience.

While First Class is often seen as the ultimate in luxury air travel, Austrian Airlines Business Class offers a comparable level of sophistication and comfort—often at a more accessible price point. The business class cabin is designed with privacy and relaxation in mind, featuring coveted single seats and exclusive throne seats that provide extra space and seclusion. Passengers enjoy lie-flat beds, gourmet meal service, and the attentive care of Austrian’s renowned flight attendants, ensuring a premium experience from takeoff to landing. For those seeking the luxury of First Class without the premium price tag, Austrian Airlines Business Class is an outstanding alternative, delivering many of the same benefits and a consistently high standard of service on every flight. Travelers determined to experience the very top end of the market can browse First Class flights to destinations worldwide to compare pricing and products.

Austrian Airlines is committed to ambitious environmental targets, aiming to reduce CO2 emissions by 33% by 2030 and improve fuel efficiency by 1.5% annually. The carrier has integrated a minimum 2% blend of sustainable aviation fuel (SAF) on all short- and medium-haul flights, and has discontinued domestic air service on routes with efficient rail alternatives under three hours from Vienna Airport. Since 2008, passengers have had the opportunity to offset their carbon footprint, with over EUR 1.5 million invested in certified CO2 compensation projects.

Advanced flight planning software ensures the most direct routing to minimize fuel burn. The Boeing 777 fleet is equipped with fuel scavenge pumps for optimal efficiency, and aerodynamic enhancements to the Embraer E195 reduce drag and emissions. The Vienna hub utilizes electric ground vehicles and robust recycling programs to further Austrian’s sustainability strategy.

Compared to other airlines, Austrian Airlines' sustainability initiatives—such as the early adoption of SAF blends and the discontinuation of short domestic flights in favor of rail—demonstrate a proactive approach that often exceeds industry standards. Even among the world’s most exclusive cabins, like those featured in our guide to the best First Class seats for couples, sustainability credentials are becoming an increasingly important point of comparison.

For comprehensive information on Austrian’s carbon-neutral initiatives, visit austrian.com

On Businessclass, you can compare CO2 emissions for each flight. Our proprietary quality scoring system favors airlines operating the most modern, environmentally responsible aircraft.

• Exceptional Do & Co catering delivers a gourmet experience unmatched in European Business Class

• The authentic Viennese coffee service following the main meal is a signature Austrian Airlines touch

• Travelers are immersed in Austrian culture, with every detail—from cuisine to service—reflecting the nation's heritage