Review of The Lowell

For discerning travelers in search of a refined, intimate atmosphere that rivals the comfort of an elegant Manhattan residence, The Lowell remains an exceptional choice. Nestled within a distinguished 17-story landmark on the Upper East Side, this boutique hotel features just 74 rooms and suites—an impressive 47 of which are lavish suites. Thirty-three accommodations boast wood-burning fireplaces, 14 offer private terraces, and nearly every room is equipped with a full kitchen, providing the ultimate in residential-style luxury.

The Lowell’s commitment to bespoke service and meticulous attention to detail is legendary. With approximately 75% of guests returning time after time, it’s easy to see why: guests enjoy gourmet minibars, Frette linens, plush cashmere throws, personalized packing and unpacking services, private trainers, and in-room spa treatments. From arranging exclusive sunrise experiences at the Empire State Building to offering a tailored pet program with dog walking and a curated pet menu, the hotel anticipates every need. For gourmands, culinary delights await at Majorelle, Jacques Bar, The Club Room, and The Pembroke Room, while wellness enthusiasts will appreciate the on-site fitness suite and privileged access to Equinox nearby.

The Lowell continues to be proudly family owned, preserving its signature warmth and exclusivity.

Perfectly positioned on East 63rd Street between Madison and Park Avenues, The Lowell is surrounded by elegant brownstones and just steps from the world’s most esteemed luxury boutiques, including Chanel, Hermès, and Oscar de la Renta. Fifth Avenue’s iconic flagship stores—Bergdorf Goodman, Barneys, and Bloomingdale’s—are within a short stroll. Head west and you’ll reach the tranquil paths of Central Park, while renowned cultural destinations like The Metropolitan Museum of Art, the Guggenheim, MoMA, and The Frick Collection are conveniently nearby.

Travelers will appreciate direct access to all major New York airports: LaGuardia Airport (LGA) is approximately 16 kilometers away, typically a 30-minute drive, while both Newark Liberty International (EWR) and JFK International (JFK) are about 26 kilometers distant, with travel times ranging from 40 minutes to an hour depending on traffic conditions.

On-site valet parking is available for guests arriving by car, ensuring a seamless arrival and departure experience.

The Lowell distinguishes itself with 74 unique rooms, including 47 exclusive suites. Among these, 33 feature authentic wood-burning fireplaces, 14 open onto private terraces, and nearly all are appointed with full kitchens—complete with bespoke grocery delivery services for guests’ convenience. Each space is individually designed, ensuring a distinct and personal ambiance.

Renowned interior designer Michael S. Smith lends his signature touch to the understated, opulent décor. Guests enjoy daily newspaper delivery, complimentary Voss water, personalized valet, express laundry and pressing, complimentary shoeshine, and custom amenity options tailored to individual preferences—from room set-up to culinary requests.

Luxurious in-room features include DDC28 bath amenities crafted exclusively for The Lowell by owner Dina De Luca Chartouni, sumptuous Frette robes and linens, custom La Bottega slippers, and cashmere throws. Gourmet minibars are thoughtfully curated with delicacies from Dean & Deluca, while hardwood oak floors are softened with antique rugs. In-room technology includes safes, and on request, iPads and laptops—many suites are now equipped with iMacs and iPads as standard. Marble bathrooms feature deep soaking tubs, most with separate rainfall showers and heated floors, and fresh floral arrangements add a refined touch rarely seen in today’s hospitality landscape.

Suites are designed for light, space, and tranquility, blending classic Manhattan charm with modern comforts. Many offer beautifully landscaped terraces, fireplaces with a curated wood selection, and breathtaking city vistas. Décor ranges from hand-knotted oriental rugs and antique silk artwork to jewel-like minibars and curated Assouline libraries. Kitchens are outfitted by Poggenpohl, and bedrooms feature exquisite de Gournay wallpapers.

The hotel’s five Signature Suites, located on the upper floors, are individually furnished to evoke the feel of a Manhattan pied-à-terre, with corner exposures, private terraces, water features, and seasonal floral arrangements. Two-bedroom suites cater seamlessly to families or groups seeking privacy and space.

The pinnacle of accommodation is the three-bedroom Penthouse Suite, occupying the 17th floor with panoramic skyline views. This residence boasts several wood-burning fireplaces, four private terraces, a state-of-the-art kitchen, and a sun-drenched dining conservatory. Artworks and antiques, bespoke furniture, hand-painted de Gournay wall coverings, and Selene marble baths create an atmosphere of rarefied elegance. The suite’s bedroom is anchored by a custom four-poster bed, while a 1940s-inspired mirrored dining table by Jean de Merry and Michael Smith-designed chairs add further sophistication.

The Lowell is fully committed to accessibility, ensuring all guests can enjoy its amenities regardless of ability. Many rooms offer connecting options, ideal for families or group travelers.

The Lowell excels at intuitive, high-touch service, tailoring every aspect of a guest’s stay—from arrival amenities to bespoke housekeeping and culinary requests. Each guest room’s kitchen offers the flexibility for in-room dining or personal meal prep, with a thoughtful grocery delivery service that’s ideal for both comfort and convenience.

Attentive staff handle everything from expert packing and unpacking to rapid laundry, pressing, and shoe care. On-demand personal trainers, massage therapists, and beauty professionals ensure guests can maintain their wellness routines or indulge in restorative treatments without leaving their suite.

The concierge team is renowned throughout the city for their ability to secure coveted reservations, unique experiences, and even private sunrise access to the Empire State Building—an exclusive Lowell signature experience that is as memorable as it is rare.

Pet lovers will appreciate the comprehensive pet program, which includes dog walking, access to grooming and veterinary services, and recommendations for pet-friendly establishments in the city. The chef can prepare custom meals for four-legged guests, and pet beds and treats await upon arrival, ensuring every member of the family feels at home.

The second-floor Fitness Center features state-of-the-art equipment, including treadmills, rowing machines, stairmasters, bikes, and free weights. Complimentary water and fresh fruit are always available, reflecting the hotel’s focus on guest wellbeing.

With an extraordinary guest return rate of 75%, The Lowell has established itself as a sanctuary for luxury travelers seeking understated sophistication. This is the quintessential boutique retreat for those who value privacy, tradition, and character above all else.

As Coco Chanel famously said, “Fashion fades, only style remains the same”—a sentiment perfectly embodied by The Lowell. Discretion is paramount here: it’s not uncommon to share the lobby with celebrities, dignitaries, and artists, though their presence is never publicized, safeguarding a rare sense of intimacy and exclusivity.

Modern amenities are seamlessly integrated into a setting that evokes a bygone era—think polished oak floors, curated antiques, original artwork, and crackling fireplaces. The ambiance is more akin to returning home than visiting a hotel; the sense of welcome and familiarity is palpable. With interiors by Michael S. Smith, famed for his work in the Obama White House, every detail reflects considered luxury and timeless appeal.

First opened in 1927, The Lowell continues to set the standard for classic New York hospitality, evolving gracefully while remaining true to its heritage. Its enduring charm promises to delight generations of travelers for decades to come.

The Lowell features four distinct dining and lounge venues. The Pembroke Room, on the second floor, channels a European salon with French doors, where the tradition of afternoon tea is elevated to an art form.

Jacques Bar is a destination in itself, where masterful bartenders—dressed in crisp whites—craft both classic and inventive cocktails. The menu features light fare and signature plates, all prepared with seasonal, locally sourced ingredients. The setting exudes old-world glamour, with velvet banquettes, antique mirrored ceilings, oak paneling, and a stunning marble mosaic floor framing a well-stocked back bar.

The Club Room is a haven for guests seeking tranquility—a sumptuous enclave with curated art, deep leather sofas, and shelves of vintage books. The ambiance, complete with parquet floors and crown moldings, invites guests to unwind with a nightcap, a snack, or a favorite novel.

At Majorelle, acclaimed restaurateur Charles Masson and his team serve refined French cuisine with Mediterranean influences, drawing inspiration from the Riviera to Morocco. The restaurant’s floral arrangements, personally curated by Masson, are refreshed daily, adding vibrant color and fragrance to the dining experience.

Guests also enjoy 24-hour in-room dining, with a wellness-focused Health Menu and a unique Pet Menu, ensuring all tastes and dietary needs are catered for at any hour.

The Lowell adheres to robust sustainability standards expected of leading luxury properties in 2025. The hotel implements a comprehensive recycling program throughout all guest and staff areas, utilizes only recycled materials for takeaway packaging, and has completely eliminated single-use plastics. Guests are empowered to select how often their linens and towels are refreshed, supporting water conservation and reducing environmental impact.

• Unbeatable Address: Situated on East 63rd between Madison and Park, The Lowell is moments from Hermès, Jimmy Choo, and the esteemed James Cummins Bookseller. Central Park is just a brief stroll away. Mentioning The Lowell to any New York cab driver is always met with a nod of admiration.
• The Club Room Retreat: After a bustling day exploring the city or negotiating deals, The Club Room offers the perfect sanctuary. Channeling the spirit of a classic club, it welcomes all guests to unwind in deep leather chairs—ideal for sipping a rare single malt or indulging in a restorative nap.
• Legendary Discretion: The Lowell’s reputation for privacy is unparalleled. Its guest list includes politicians, celebrities, and artists from around the globe, all drawn by the hotel’s commitment to confidentiality and refined intimacy. In our view, The Lowell ranks among the world’s most exceptional boutique city hotels.Varun SharmaEditor-In-ChiefBusinessclass

• Warmth & Intimacy: The Lowell’s inviting scale and thoughtful design evoke the welcoming spirit of a private home, from the cozy lounges to the individually styled rooms. Guests consistently remark on the genuine sense of belonging and comfort.
• Independent Spirit: As one of the last remaining privately owned luxury hotels in New York, The Lowell’s independent ethos is evident throughout—particularly in the careful attention to every detail and the personalized approach to guest service.
• Distinctive Features: Few hotels can match the charm of The Lowell’s wood-burning fireplaces, available in nearly half of its accommodations, or the allure of 14 private terraces. With only 74 rooms, exclusivity and character are guaranteed.Heiko KuenstleGeneral ManagerLowell Hotel