Etihad Airways has recently adjusted its premium onboard offering, with the removal of complimentary pyjamas for Business Class guests. This decision follows a series of changes to the carrier’s amenities, including the conclusion of the complimentary chauffeur service for premium cabin passengers, a reduction in complimentary Wi-Fi allocations, and the closure of the renowned Six Senses spa lounge at London Heathrow.
Loyal frequent flyers have voiced concern over these evolving service standards, especially given Etihad's longstanding reputation for opulence and exceptional hospitality in the competitive Gulf aviation market.
As Etihad continues to recalibrate its luxury proposition in 2025, discerning travellers may re-evaluate their airline preferences if signature touches continue to disappear. The coming year will be pivotal as the airline seeks to balance cost efficiencies with the elevated expectations of its premium clientele.
For those planning to travel in Etihad Business Class, packing your own sleepwear is now recommended—unless, of course, you are indulging in the exclusive The Residence suite, where bespoke amenities remain untouched.